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FREQUENTLY ASKED QUESTIONS

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1. WHO IS AGILITY?

Agility was established during 1995 as one of the first South African clinical risk management companies. Over time, we evolved into a unique and integrated financial service provider. We have experience across four continents with offices throughout South Africa and in Singapore. Agility applies its vast knowledge to build truly unique products and currently looks after approximately 1.5 million lives.

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2. WHY IS THE HEALTHPOCKET A BETTER PRODUCT THAN BUYING THESE PRODUCTS FROM DIFFERENT PRODUCT HOUSES?

The Agility HealthPocket solution saves you time and money. Because the solution is fully integrated from both a service and technology perspective, you will always enjoy fast and correct service excellence. You also won’t have to phone different call centres for different products. We have a single client services team that will manage your full HealthPocket portfolio including claims, queries and everything in between. Getting in touch with this team is also super easy and on your terms. Our touch points include a dedicated WhatsApp number, USSD technology, a Mobile App, our website, email or phone.

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3. WHY IS AGILITY REWARDS BETTER THAN OTHERS?

It’s important to understand that Agility Rewards is a rewards programme and not a loyalty programme. This means that we give you tangible, cash-in-your-pocket rewards and not loyalty points that are difficult to understand and redeem.

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